Frequently Asked Questions

We love feedback! See our FAQs below in case we can answer your question here.

User Comments and Reviews:

I loved or hated a movie. Where can I write a review?
We love it when you write a review for a movie! Here's how you can write one: click on the movie, then when you're on the synopsis page, click on "rate this movie." Select a rating and write your comment in the box underneath, then click Submit.

I wrote a review but I don't see it on the site:
Comments on go up within 24 hours. We do take down inappropriate comments or reviews that include spoilers. If you vote on a movie's star rating, please check back again in 24 hours — it takes the page awhile to refresh before you can see the new rating.


Can I buy tickets online?
You bet. partners with to provide ticketing to theaters in the U.S. that have online ticketing enabled. You can purchase tickets on any page that displays tickets. The showtimes will show up as links from the theater showtime pages if tickets are available for a particular showtime. Keep in mind that not all theaters have online ticketing available. For example, the show could be sold out or not available for online purchase.

How/where do I buy tickets online?
You can buy tickets on almost any movie times page. Go to the movie times page of your favorite theater by typing your theater's name in the Search box, or by clicking on Search by Theater. If your theater offers online tickets (not all theaters do), you'll ticket icons on each showtime. Click on the showtimes button for the screening time you want, and then follow the instructions to buy tickets.

My ticket didn't print. What do I do?
Easy there, don't panic! Did you get an email confirmation? Check to see if you received that and if you did, you can print it out and take it to the theater along with the credit card you used.

I didn't get an email confirmation/How do I know if my order was processed?
We hate when this happens, but it might have gone into your spam or junk mail folder. If you don't find it there, log into your Fandango account. If you have an account, your ticket(s) will also be stored in your account under purchase history. If you checked out as a guest, create an account to view your purchase history. Just sign up for an account with the same email address you used during checkout and this will automatically link your previous purchases to your new account. You can also contact the Fandango support team at 1-800-326-3264 or visit

How do I get a refund or exchange?
From your email confirmation, under the headline ‘Change of Plans,’ click on the ‘Change it up’ link. The link will navigate you to the sign-in page. (If you don't have an account, create one using the same email address that you used to purchase the tickets). Select either refund or exchange and click on ‘Continue’ and then ‘Complete.’ You should receive a confirmation page.

Other ticketing questions:
For other issues regarding ticketing, contact the Fandango support team at 1-800-326-3264 or visit

Movie times:

When are movie times updated? Why can't I get certain future movie times (for example, for the upcoming weekend on Wednesday or before)?
We update movie times three times a day, so as soon as the theater owners decide on the times they will appear on the website. Please keep in mind that movies generally change weekly on Fridays, so early in the week theater owners may not have decided on the following week's schedule. New movie times for the upcoming week may not be posted until Wednesday or Thursday.

How long will a particular movie be playing in theaters?
There is no way to predict how long any movie will play at a particular theater. It depends on the theater and how popular the film is. Please keep checking our movie times.

I went to see a movie and you had it listed, but it wasn't playing yet.
Some theaters determine movie times more than a week in advance. Please check the drop down date option to check all future movie times. Please make sure that the listing says that it's playing on the day you're planning to go. For example, if you want to go on Thursday, but the movie times are listed as Friday to Wednesday, then the movie isn't playing until Friday.

I want to see a particular movie, can you tell me when it will be coming to my theater?
Each theater selects the movies that will be screened at their cinemas. As soon as we have confirmation of the film's dates and showtimes, we will update our site. So keep checking our site for updates.

I went to see a movie and the showtimes were wrong and/or I went to see a movie but it didn't have 3D screenings like it said on the website.
We post the movie times provided by the theaters. Please email us if this happens and we will notify the theater and investigate what happened. Our movie times cover all U.S. theaters/movies and we pride ourselves on the accuracy of our movie times data.

What does No Passes mean?
That means if you have a free pass to get into a movie, you can't use it for that movie. Gift certificates are still accepted for these movies.

I have a theater and I would like to display my movie times, how do I submit them?
If you own a theater and want your theater and movie times displayed, please email:


I lost my wallet, cell, glasses etc. at your theater.
Please contact the theater directly. For phone numbers, find your theater on using the search box and you'll see the theater phone number there.

Can I rent a theater for an event? How can I book a birthday party at a theater?
Please contact the theater directly. You can find phone numbers for theaters on showtimes pages, or by using the search box to search on the name of theater.

I loved or hated a movie. Where can I write a review?
We love when you write movie reviews! To review a movie, click on the movie, then when you're on the synopsis page, click on Rate (beside the star rating, underneath the Cast List). Select a rating and write your comment in the box underneath, then click Submit.

How can I apply for a job at a theater?
It's best to go in person - bring a resume, or you can fill out an employment form when you get there. Or if you'd like to apply online, please visit the theater site that you are interested in applying for.


Why are there ads on your site? Can I get rid of them?
Ads provide us with revenue to maintain all the great content. So if you like the site, please watch the ads - we try to gear them to be of interest to our users.

I don't like an ad that you're showing, can you get rid of it?
We try to make sure ads are of interest and relevant to our users. However, we agree that sometimes ads are terrible! Let us know if we're displaying something you think shouldn't be there.

What do the ratings mean?
Rated G: General audiences – All ages admitted. Nothing that would offend parents for viewing by children.
Rated PG: Parental guidance suggested – Some material may not be suitable for children. Parents urged to give "parental guidance." May contain some material parents might not like for their young children.
Rated PG-13: Parents strongly cautioned – Some material may be inappropriate for children under 13. Parents are urged to be cautious. Some material may be inappropriate for pre-teenagers.
Rated R: Restricted – Under 17 requires accompanying parent or adult guardian. Contains some adult material. Parents are urged to learn more about the film before taking their young children with them.
Rated NC-17: Adults Only – No one 17 and under admitted. Clearly adult. Children are not admitted.
Some movies may have extra warnings on them to explain why they received a specific rating, such as Profanity; Alcohol, Drugs and Smoking; Sex and Nudity; Frightening and Intense Scenes; Violence and Gore; and Strong Sexual Content.

Why don't you list the movie ratings on each movie page?
When you look up a movie or a theater in showtimes, the rating of the movie will appear beside the title.

How can I find out which movies have closed captioning (CC), Descriptive Video Service for the hearing impaired (DVS) or other hearing or seeing assisted devices?
Movies are not closed captioned, however some theaters have devices to help seeing or hearing. Where theaters have provided this information, we show it on the showtimes pages. You can also contact the theater directly by finding the phone number for the theater on the showtimes pages, or by using the search box to search the name of theater.
This is an underserviced part of the film industry, which the industry is working to correct.

I would like to contact a celebrity. Can you provide me with a contact?
Unfortunately, we don't provide contact information for celebrities, directors or studio heads. To search for a celebrity on our site, please type the name into the search box.

How can I purchase a gift card?
You can purchase gift cards through this link: Gift Cards

Which live events, such as opera, theatre and/or ballets are playing at my local theater?
Please type "opera," "ballet" or "theatre" into the search box, and you will see a full list of upcoming live events. Clicking on each listing will give you information like cast and description, as well as the date it is playing and the showtimes.

How do I contact you?
We would love to hear any comments you have - feedback on the site, any problems you're encountering, or compliments (especially compliments)! Please send any comments to

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Updated November, 2022