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Regal Willoughby Commons

36655 Euclid Avenue, Willoughby, OH, 44094

844-462-7342 | View Map


3.56/5

User rating: 3.56

Based on 6 reviews.



  • General Experience User rating: 3.29
  • Concession User rating: 3
  • Cleanliness User rating: 4.17
  • Theatre Presentation User rating: 4.33
  • Customer Service User rating: 3

 

Please rate this theater

  • General Experience *

  • Concession

  • Cleanliness

  • Theater Presentation

  • Customer Service



Theater Reviews

terrible customer service

December 25, 2021

The kids that work behind the counter dont speak, they just look at you and this one particular girl is very rude, She yelled at me because I asked why she charged me for three seats and I only asked for 2 tickets. This is not the first time this girl was rude. I will not spend my money here again.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Beautiful theatre but poor service.

November 22, 2019

Was sold the wrong movie time. Long wait at concessions. My daughter dropped her drink and no one came with a mop. We would have cleaned it up but there didn’t seem to be any urgency about it at all. People were walking through it and their reaction made my child more embarrassed than she had to be. Was a shame. It’s a beautiful place.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

Has lots of great features

March 19, 2019

Love the variety of movies and the great recliner seats. Location is convenient for me. Great value day on Tuesdays. My favorite theater by far.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best Theater!!

April 24, 2018

This theater is great! The concession lines are Long on Tuesdays! Other times, it's not that bad. The theater went under recent renovations, so the seats are better. The theater is well set-up. Customer service is prompt, professional & courteous to your needs. The Concession workers are great & friendly. They all do a great job!!

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Long wait for popcorn

March 18, 2017

I cannot believe how long I had to wait in line for over priced popcorn. I will never come back to this theater !

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Love this place

February 02, 2017

Everything about this place is perfect for everyone!!!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5