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Gaylord Cinema West

1775 M-32 West, Gaylord, MI, 49735

989-731-9766 | View Map


2.78/5

User rating: 2.78

Based on 6 reviews.



  • General Experience User rating: 2.71
  • Concession User rating: 3.17
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2.5
  • Customer Service User rating: 2.5

 

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  • Concession

  • Cleanliness

  • Theater Presentation

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Theater Reviews

Clean

August 18, 2023

I was very disappointed. Your website stated the movie started at 2:15. I drove 45min. And got there half hour early and waited in car for it to get closer to the 215 time then went in theater to find out you started movie at 130 and was told you can't change information on website. Like the correct times . It's bs. I feel my money should be returned for 2 tickets seeing I drove so far didnt want it to be total loss I had to miss 45 min of movie . .not happy

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Service was the best!

June 03, 2023

Everything was awesome; the service, the taste of everything, the sound, the prices were reasonable.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Too loud ear injury!

June 12, 2022

So loud ruptured ear drum. Staff disappeared when we looked for someone to tell.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Supporting my family owned business

December 25, 2021

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Too cold!

November 14, 2021

Too cold! Stood in line 30 minutes to get in and missed the beginning.way too expensive for most people

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Highly DO NOT RECOMMEND!

June 15, 2019

Came all the way from Roscommon to see tGodzilla the 9:15 pm show on Friday June 14 with my family. Movie didn’t start until 10:00 pm. Half way through the movie color was screwed up showing all pink. Then before the battle scene it screws up again. My nephew had to tell someone both times that the movie was wrong. After the movie was done, the movie credits were just shut off and the lights were shut off on us and movie credits were not shown. It’s against the law for the movie credits not to be shown. A few other family members has seen Godzilla before and know after the credits there is an ending scene that previews more of the monster saga. After the lights were shut off there was only 2 persons in the lobby. The female with keys locked the front door and as we were leaving said have a great night. She knew we were upset and failed to say anything to us. Very unprofessional movie theater!!! No recommendation here!

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2