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AMC Mayfair Mall 18

2500 N Mayfair Rd., Wauwatosa, WI, 53226

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2.27/5

User rating: 2.27

Based on 2 reviews.



  • General Experience User rating: 2.33
  • Concession User rating: 2
  • Cleanliness User rating: 2.5
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2.5

 

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Theater Reviews

You want lots of decibels? Go to this theater!

March 15, 2024

My husband and I went to the AMC IMAX Theater in Wauwatosa after his birthday lunch today, Friday, March 15, 2024. We wanted to see "Dune 2". That didn't happen. We arrived early, bought tickets from a pleasant young lady, then went to our seats. When the projectionist began running the trailers, the decibels were so high our seats shook and I had to put my hands over my ears. The sound seemed to get louder with each trailer. I finally took my hearing aids out, ducked my head, and kept my hands over my ears until they ended. By that time, I was crying and my ears were ringing with pain. When the feature started, it was every bit as loud. We left during the first scene. I asked to see the manager when we got to the lobby, and I told her what had happened. She asked me to keep my voice down: I couldn't because I couldn't tell how loud I was speaking, as well as the fact that I had a bad headache, couldn't walk straight because my balance was affected by the noise, and I was angry. Way to go, AMC IMAX--you turned what was going to be a pleasant movie-going experience into agony. We'll NEVER go to an IMAX theater again: we don't expect to be shaken in our seats by the decibel levels pushed through your surround sound systems. We demanded a refund, and got it, then left. Horrible experience, just horrible.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Want to hate going to the movies?

October 09, 2023

Avoid this theater. Sound/picture quality are okay, but everything else, like the comfort of the seats, cleanliness, and concessions, are so so underwhelming. The facility is understaffed, and the workers they do have are poorly trained.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1