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Regal Walden Galleria & RPX

TH201 Walden Galleria, Buffalo, NY, 14225

844-462-7342 | View Map


3.93/5

User rating: 3.93

Based on 2 reviews.



  • General Experience User rating: 3.67
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

 

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Theater Reviews

Discrimination against hearing impaired

February 10, 2024

I was attending the 3:30 showing of The Chosen on 02/09/2024. After standing for several minutes at the "reception counter" while a blonde haired person with a nose ring played on the computer ignoring me standing there, I requested the cup holder device for closed captioning for the movie I would be seeing. This person disappeared for several minutes in a back office area and brought out the device. It appeared to me and my companion that this representative of Regal Cinema was disgruntled by being disturbed from it's computer browsing. This person appeared to set up the device for the show I would be seeing and gave it to me without saying a word. When I went in to watch the movie, I found the device was NOT set for closed captioning for the movie I would be watching. It did not work at all and was essentially worthless for me. Given the attitude I encountered when requesting the device, I decided not stop watching the movie I paid for and not to go out to the reception stand to get this rectified. It appears that customers are a "bother" to the employees that request more than popcorn and drinks. This theater should ensure their employees are trained on the closed captioning devices and how to treat people who approach their "reception" counter. Perhaps Regal Cinema can address this.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

Very Clean and Great People

March 03, 2018

Very nice seats and comfortable

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5