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Regal New Roc 4DX, IMAX & RPX

33 Le Count Place, New Rochelle, NY, 10801

844-462-7342 | View Map


3/5

User rating: 3

Based on 1 reviews.



  • General Experience User rating: 3
  • Concession User rating:
  • Cleanliness User rating:
  • Theatre Presentation User rating:
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Theater Reviews

Movie cancelled at the last minute

July 25, 2021

I went to go see an encore showing of the beautiful Japanese animation film, Weathering With You at 3PM today. This showing had been scheduled months in advance since Fathom Events was doing a collaboration with Regal Cinemas to show this movie in theaters for a 2-day exclusive presentation. I excitedly arrived at the New Roc Imax Theater (which I had never been to before), parked, bought some popcorn and Icee, and settled into my seat at 3PM. I thought it was odd that there were no previews showing, and others in the theater were confused as well. Someone went to go ask the person at the front what was going on, in which they reported they were "working on it". Some more time passes, until 3:30PM arrives and the lights in the theater turn on, and the workers tell us that the showing is cancelled. Thirty minutes after the scheduled time, and they didn't even tell us why! I was fuming, but didn't want to trouble the workers as I'm not one to lash out, so I collected my thoughts in advance for this review. They gave us a redemption ticket that expires in 2 months at Regal Cinemas only, and I will be using that, but certainly not at this theater, and make it noted that I will never be going to or recommending this theater again. Because how could I? How can I trust they won't completely cancel my or anyone else's movie showing at the last minute? As I wrap this review up, just know that if you plan on going to this New Roc Imax Theater, your movie showing runs the risk of being cancelled last minute. Thank you.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0