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Harkins Estrella Falls 16

15010 West McDowell Rd, Goodyear, AZ, 85395

623-223-1105 | View Map


4.4/5

User rating: 4.4

Based on 5 reviews.



  • General Experience User rating: 4.4
  • Concession User rating: 4
  • Cleanliness User rating: 4.8
  • Theatre Presentation User rating: 4.6
  • Customer Service User rating: 4.2

 

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  • Concession

  • Cleanliness

  • Theater Presentation

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Theater Reviews

Customer Service is Dead

December 06, 2022

Had a problem with the app and finding my ticket. Ticket checker was extremely rude and pointed to the customer service desk and told me to go over there because she doesn't know how to use the app. While I was baffled that the person who has to deal with people trying to find the tickets in the app does not know how to help them, it was her attitude and how rude she was about it. I went and talked to the "Senior Manager" who just took my phone and found the tickets instead of explaining it to me. She made an excuse that the lady only works "door." If working "door" involves checking tickets it seems this would be pretty important in this job. She didn't seem to care. I went back to the "door" person and got my tickets scanned. I found out from my daughter she made a rude pushing motion once I went through. Before she did this I thought maybe she was just hard of hearing, as she is older and didn't respond the first 2 times I asked her about the tickets on the app. I have dealt with her before in the past and thought maybe she was retired and just didn't want to be working at a theater in her 70's (Maybe I would be cranky if I was doing that job at 70). So I submitted a customer inquiry to Harkins. They sent a canned reply without asking for more details (they capped the initial inquiry at 500 words) and instead had a manager from the theater call me and said I can call back and talk to any manager. Now if the "Senior Manager" didn't care, why would I spend time talking to any manager? While I know customer service is mostly dead, I have always had a good experience at Harkins (other than this lady who works "door"). I personally feel it important to support businesses, especially ones that were hurt by the pandemic. Apparently my expectations of Harkins were higher than their standards. The next time my family wants me to drop $150 on entertainment, I will have to reconsider.

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Bring a blanket it's cold inside

December 01, 2018

  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Worst Concession Staff ever...

January 07, 2018

Why did it take 25 minutes to get a refill... Something is really wrong with that... I missed 25 minutes of the movie I was watching... Every movie is sold out and you guys have 6 empty serving stations... Unacceptable!!!

  • General Experience User rating: 5
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great experience

January 04, 2018

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

State of the art movie going experiece.

November 18, 2016

Seats are very comfortable, just like your recliner at home. Sound and picture clarity outstanding.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5