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Cinemark Altoona and XD

2227 Adventureland Dr NW, Altoona, IA, 50009

515-967-2236 | View Map


3.8/5

User rating: 3.8

Based on 1 reviews.



  • General Experience User rating: 4
  • Concession User rating: 3.5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4.5
  • Customer Service User rating: 4

 

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Theater Reviews

Going downhill

July 09, 2022

I have visited this theatre many times over the last few years, until recently they have provided a good experience. My last visit, I noticed the facility was not being kept up between shows. Today’s visit was very disappointing. Going to a theatre, considering the options available today, should be a wow experience; at the Altoona location, it was not clean from the front door to the seat. The concessions condition was terrible, with soda on the floor, trash spawn about, and the popcorn was burnt and tasteless. The check out person had an unkempt appearance, and gave off a very negative vibe, as if he didn’t want us there. There was a group of employees just grouped together in the corner, was seemed odd with the work the could have been doing to keep the customer experience positive. If that’s what the front of house looked like, I’m believing the food storage area had to have been worse. My seat was not very comfortable. The movie visual and audio was really good though. Unfortunately following the move, I looked over to the concessions area, and after 2 or so hours, that area looked worse than earlier. I did have to use the restroom, which to no surprise at this point, was in terrible condition, with the floor appearing as though people were just walking in and urinating straight to the floor. I simply turned around walked out of the restroom, and left the property. Have this in mind, this was an afternoon show, I’m wondering how the place looks prior to close. I’m very disappointed with the lack of care, lack of customer service, and mismanagement that I witnessed today, in what otherwise should be a wow type of experience. I will give the location one more opportunity, but three strikes, and I’ll never return. I’m hoping they can turn this unfortunate situation around.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3