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Apple Cinemas Xtreme Hartford

330 New Park Ave., Hartford, CT, 06106

860-232-2918 | View Map


2.67/5

User rating: 2.67

Based on 6 reviews.



  • General Experience User rating: 2.33
  • Concession User rating: 2.83
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2.33
  • Customer Service User rating: 2.83

 

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  • Concession

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  • Theater Presentation

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Theater Reviews

Worst theater I've been to. Kids harassing staff and guests.

November 26, 2023

Unless you like kids being disrespectful and rude, steer clear of this place! I cannot support a theater that allows kids, pre-teens and teenagers to run amuck around doing inappropriate acts, being obnoxious and loud inside theater rooms and filming tiktoks in a place of business. The staff and managers were doing their best to handle the rowdy individuals, but they can only do so much. This place needs their owners and the general manager to step up and fix this. If they don't then that shows me exactly how much they care about money more than the safety or integrity of their establishment. I would not recommend to come to this theater. Especially after last night, kids can just walk in without buying a ticket hang around and just trash the place like they think they own it. Surely you have the power to stop this from becoming worse than it already is. If you don't then you're okay with this happening. As it stands you will continue to lose business if nothing gets done.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Doors were locked when we came to see our prepaid movie

November 01, 2023

We purchased tickets opening day to see the new paw patrol movie. We went to see the 3pm show and the doors were locked. It was raining and other patrons who also pre purchased tickets were outside waiting to see their movie. I contacted the business and left a message. I sent them a message on Facebook. I filed a complaint with the BBB and still, have not heard back. It has been over a month and I spent $50 on 4 tickets. This place is a scam and their lack of customer service proves it.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Cheated customer

September 07, 2022

Went to the 8pm show for Bullet Train. Had to search around for a recliner seat that worked. Here’s the crazy part, the movie stopped and the lights came on before the movie was done. I went to the lobby screaming “hello” for ten minutes. No one answered. Building was empty. Went back to theater 8 to get my girl, both of us yelling “hello” trying to find someone. No one was there. So we just wasted money to go into a movie and not see the end of the movie. Also, you need to invest in a better contractor to do your work. Floor tiles peeling up, cheap material on the walls and stairs falling apart. What a crappy theater. If I could rate you lower than zero I would

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

June 16, 2022

The bathrooms had no tissue nor Paper towel in the bathroom . My chips were stale to go with my cheese dip. there was paint footprints on the floor. Overall only thing good was the popcorn.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

Thank you for employing the disabled!

August 10, 2019

Nice theater popcorn was good, but I really want to commend you for hiring a disabled person. I am more than happy to give my business to a company that goes out of their way to be accepting and inclusive. Thank you!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great Theatre, Great Movie Variety

January 12, 2019

This large theater has a nice appearance, is clean, & relaxed. Staff members are friendly in a natural way. There is plenty of well lit parking. Seating is comfortable. What I like the most is the variety of movies that come through the Palace Theater & Cinema City. Often when I cannot find a movie at other theaters, I'll be able to see it at the palace. Keep up the great work!

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5