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Alamo Drafthouse Downtown Brooklyn

445 Albee Square West, Brooklyn, NY, 11201

718-513-2547 | View Map


3.13/5

User rating: 3.13

Based on 3 reviews.



  • General Experience User rating: 2.33
  • Concession User rating: 3.67
  • Cleanliness User rating: 3.67
  • Theatre Presentation User rating: 3.67
  • Customer Service User rating: 2.33

 

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  • Concession

  • Cleanliness

  • Theater Presentation

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Theater Reviews

The best projection

February 21, 2024

My favorite place to see a movie. Not sure why they love bad cult movies so much but they get all the best first run films.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Horrible experience

July 24, 2022

Horrible experience. They didn’t let me and my 2 sons to watch the cartoon movie at 6pm cause the were not 6yo?! Then they refused to refund the fee for booking the tickets online. Brooklyn workers were hanging up on me when I tried to get some explanation. Never again.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

worst experience

April 09, 2017

I had a bad experience at the theater this time around. The servers were extremely rude at the end of the movie. They were aggressively pushy to us because of a verbal comment made by another set of patrons. We were not allowed to explain the manner of the confrontation. They were not using the customer service skills that allows all customers to feel welcome. The behavior of the staff in this situation was appalling, I did not feel welcome or appreciated for my business. The first experience that I had was above satisfactory, but this left a bad taste in my mouth. I would not deal with this company again and have advised my family to do the same. What a shame that the movie theater got this stain in my mind before it made the long standing as other theaters in the area.

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1