Agana Shopping Center, Hagatna, GU, 96910
Based on 5 reviews.
Poor customer service and too restrictive use of passes
December 26, 2018
My daughter won a 5k that gave her one free movie pass to Tango Theaters. Four of us came to the Agana Shopping Center trying to use it, but they did not have a single movie playing for which you could use a pass. The clerk told me the theater at Micronesia Mall had a movie we could use it for, but It have been there and the screens are barely bigger than our TV at home. They could have let us use the pass, sold three additional tickets, and perhaps have earned a return customer. As it is we will stick to Regal Cinemas at GPO for a much better movie experience.
The Return Customer Rewards is limited to a Local Insurace company and business venture affiliates; regarding a free movie rewards system ... The competing theater business on Guam has such a return c
November 22, 2018
The Agana Stadium Theater could use extra signs displaying movie show times; possibly a poster sign outside the upstairs theater entrance and a poster just inside the shopping center front main entrance ... facing the agana public swimming pool and pizza hut.
Great Customer Service
July 30, 2018
The vibe that emit from the customer service was radiant, most of them generally smiling and not giving a negative attitude. Most of the time the service at the snack bar is willing to pop a fresh batch for you if you just ask. The theatres also serve Capricciosa and Tony Roma's combos that will come in about 15-20 minutes. The only thing I could see improvement for is that the potential for a system to be installed to call customers back to the snack bar to pick up their meals. Overall, great movie theater! I prefer this place over the Regal location and Mall location (even if they are the same company).
Awesome popcorn
January 05, 2018
Great experience!
The Movie was the highlight, hands down!
December 22, 2017
We enjoyed the movie which showed on time in an air conditioned facility. Downside, barely any customer service from the ticket checker to the concession stand and the restrooms were positively disgusting! Three toilets clogged with the stench reeking throughout the facility and the person I reported it to just laughed!