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AMC Westgate 20

9400 West Hanna Drive, Glendale, AZ, 85308

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3.5/5

User rating: 3.5

Based on 2 reviews.



  • General Experience User rating: 4
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3.5
  • Customer Service User rating: 3

 

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Theater Reviews

Super clean during covid

January 31, 2021

I was early for a movie and was standing in the lobby and was silently observing the AMC employees. I tested their popcorn and it was fresh. Their janitors look too young to be janitors but they are very hard working, shame that they have such a pitiful job. The popcorn tastes fantastic. The theaters are always clean, and if there is a spill then there is a young janitor sweeping it up. I do not like Bridget, their General Manager, she does not enforce covid rules! I was concerned about her behavior with handling physical money during this pandemic but instead she told her employees to put on gloves but not her. Uh lady you didn’t solve the problem!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Really lacking in customer service

December 09, 2019

I have tried to give the management team at this theater some grace because the theater is only open for a few hours in the evening and is in a location that is "feast or famine", but they are really bad at what they do. For the opening of Endgame (one of the most anticipate opening of the decade) they had only 6 people working the concession stand. We arrived two hours early and still could not get a drink and popcorn for the kids. This made the movie experience terrible with children being hungry and thirsty, and grumpy the entire time. I even had to leave the theater and go next door to get my kids a glass of water, and that was met with hostility for bringing in an outside drink. Working at the hotel next door, I get asked often why the theater is "never open". Guest who want to watch a movie during the day have to Uber to Harkins a few miles away because AMC isn't open. AMC needs to decide whether or not it makes sense to have a theater at Westgate, and if not sell it to a company that is willing to run it. This location is a huge embarrassment to Glendale and Westgate.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1